PREVIEW
ENGAGE
Every enquiry answered.
Every visit booked.
Engage talks with your customers by chat or voice on your website, answers from your own knowledge, confirms where the job is, and books the nearest available person, day or night.
PREVIEW
Engage talks with your customers by chat or voice on your website, answers from your own knowledge, confirms where the job is, and books the nearest available person, day or night.
01 · Problem
| Tue 9:47 PM | Chat: “Leaking roof, need a quote” | Missed |
|---|---|---|
| Sat 11:02 AM | Voicemail: “Can someone come out?” | Missed |
| Wed 2:15 PM | Callback requested, still waiting | Waiting |
| Mon 8:30 AM | Returning customer explains it all again | Repeated |
| Always | With Engage: answered, qualified, booked | Booked |
02 · Shift
03 · How it works
Step 1
By chat or by voice, right on your website.
Step 2
What they need, when, and any questions, answered from your own documents.
Step 3
Finds it on the map and reads it back. Nothing is booked until the customer confirms it.
Step 4
Offers free times from reps who cover that area, closest first, and books one.
Step 5
The booking lands in your calendar. If a person is needed, Engage hands over and alerts your team.
A job pin drops. Only reps whose area covers it light up, and the closer one’s times come first.
Rep B · closest · free times
Two conversations reach for Thursday 10:00 at once. The system, not the AI, decides who gets it.
The system guarantees it.
A returning customer calls from the website. Engage already knows who they are.
Maria Lopez
Last visit: gutter repair · Open quote: roof replacement
Capabilities
01 / 08
Real-time conversation in the browser. Customers can interrupt naturally, and Engage starts speaking while its reply is still being written, so there are no awkward pauses.
02 / 08
Add your services, prices, policies and FAQs as PDFs, web pages or text. Engage answers from them and knows which document it used.
03 / 08
Captures who asked for what, when and where, and whether it is worth pursuing, following your criteria.
04 / 08
Each rep has a home base, a service radius and working hours. Engage offers the nearest free slots first.
05 / 08
Two conversations can never take the same slot. The system enforces it, not the AI.
06 / 08
Recognised by phone or email, with their last enquiry, upcoming visit and history, on any channel.
07 / 08
When a job needs a person, the request is recorded once and your team is emailed.
08 / 08
See every rep’s week and booked visits in one view, in your local time.
04. OUTCOME
05 · Confidence
Who it’s for
A leak at 9:47 PM becomes a booked estimate, not a missed message.
Enquiries that arrive after hours are answered and booked.
Customers get a time with the nearest available rep.
Estimates and installs booked against the reps who cover the area.
Captures the issue, the address and the timing, then books the visit.
Customers pick from times that are really free.
FAQ
Add your services, prices, policies and FAQs as PDFs, web pages or text. Engage answers from them and knows which document it used.
Both. Customers can chat or speak right on your website, and they can interrupt naturally. Engage starts speaking while its reply is still being written, so there are no awkward pauses.
Each rep has a home base, a service radius and working hours. Engage confirms the address with the customer, then offers the nearest free slots first.
No. The booking system enforces it, not the AI, so two conversations can never take the same time.
Engage hands over, the request is recorded once, and your team is emailed. The booking also lands in your team calendar.
Yes. Customers are recognised by phone or email, with their last enquiry, upcoming visit and history available on any channel.
Every workspace’s knowledge and conversations are isolated, and conversation content is not recorded in traces unless you turn it on. Each turn is logged, and your team can sign in with single sign-on and multi-factor authentication.
